Managing Change

Chapter 11, Case Study 11.1 – Connect2

Identify the communications problems that you can spot in this case.
Provide your recommendations for how communications should have been handled in this case.
You may want to consider the above factors (“How to write a case study”) when you are preparing your case answers as an aid to organizing your information if you find it helpful.
Chapter 12, Case Study 12.1 – Managing change at the Douglas refinery

Identify the motivational and management problems that you can spot in this case.
Provide your recommendations for how the “transition” should have been handled in this case.

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